What type of end-user support do you provide?

SalesApex provides first line support for your organization via an e-mail-based support system. Your organization will receive an e-mail address where end-users can request help. To help reduce your support costs, SalesApex can provide web-based training to your designated in-house application coordinators, allowing them to field the more common user issues, saving your support hours for more complex problems.

How often do we have to load data into the system?

The most economical loading sequence is once per month. You may wish to upload your current data more often. Of course, every organization is different so your load frequency might vary from others. The primary factor affecting the load timing is how frequently you produce a complete and accurate order data file, including products sold, commissions paid, cost of goods, expenses, shipping costs, customers and other related order data.